Director of Operations

WorkLink Employment Society

Location: Langford
Pay Rate: $49.44 to $50.92 hourly.
Job Type: Full Time
Start Date:

Posted: November 17, 2023
Expires: January 12, 2024

Job Description

Are you passionate about making a difference?

WorkLink Employment Society (WLES) is recruiting for the Director of Operations – working primarily in our Westshore Office with flexibility to work in both the Sooke or Port Renfrew locations as needed. This is a term position based on contract funding, working up to 37.5 hours per week (Monday to Friday) providing support to team members located in the Westshore and Sooke offices; with a salary range of $49.44 to $50.92 hourly.


About The Society: WorkLink has provided government sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community. We empower our employees to achieve great things and are proud to offer:

  • Strong workplace culture
  • Supported work/life balance options
  • Public transportation subsidy
  • Accelerated vacation entitlement
  • Competitive wage & health benefits
  • Pets in the workplace


About The Position: The Director of Operations, in consultation with the Executive Director, leads and supports all WorkLink Employment Society Programs, activity in our non-profit division and will play an integral role in the establishment of our new revenue diversification division. The Director of Operations will also lead/support the WorkLink Leadership team to provide oversight, risk management and quality control related to all contracted service deliverables.


Key duties for this position include: The Director of Operations, working in close consultation with the Executive Director, will assume a pivotal role in steering and supporting all WorkLink Society Programs within our non-profit division within the approved budgets and provide overall direction to the supervisory/leadership team in alignment with the Societies mission, values and strategic priorities as set by the Board of Directors and Executive Director.


The Director of Operations key objectives include the following:

  • Act as the content specialist within WorkLink Employment Society and it’s awarded contracts to lead the following key initiatives:
    • Champion staffing support and leadership to all workplace committees and task forces;
    • Collaborate closely with the Executive Director to enhance existing programs and develop innovative initiatives to meet the evolving needs of our community.
    • Empowering and cultivating a high-performing team within a non-profit/social service context, focusing on staff development, engagement, and motivation.
    • Generate monthly operational reports for the Board and funders.
    • In conjunction with the organization’s employee communication’s mandate, prepare and update, on an annual basis, a schedule of meetings and events;
    • Lead performance assessment, progressive discipline, review of probationary period, identifying training needs, ensuring necessary training is implemented etc.;
    • Oversee all WorkLink Society Programs, including and not limited to Youth Programs, Economic Development, and our WorkBC Contract
    • Resolve complex staff, stakeholder and/or client issues in a proactive and diplomatic manner;
    • Support the senior leadership am in the absence of the Executive Director
    • Working in Consultation with the Executive Director and Human Resources to ensure seamless operations, fostering a cohesive and efficient work environment.
  • Assist in the management of programs including: third party delivery models; procurement; contract compliance; performance/issues management.
  • Ensure compliance with all relevant regulations and contractual obligations, overseeing accurate reporting and documentation to funding entities and regulatory bodies.
  • Implement operational efficiencies, streamline processes, and optimize resource utilization to enhance the overall effectiveness of the organization.
  • Implement rigorous monitoring and evaluation processes, utilizing data-driven insights to continuously enhance program outcomes and impact.
  • Negotiate solutions and partnerships with all community stakeholders to achieve contracted objectives; and
  • Work closely with the finance team to manage budgets related to programs and initiatives, ensuring responsible allocation of resources to maximize impact.


Knowledge, Skills and Abilities:

  • Ability to create a culture of diversity and inclusivity;
  • Ability to prioritize tasks, and delegate when appropriate; manage tight deadlines, strong attention to details and thrive in a fast-paced environment;
  • Active listening and problem-solving skills for employee relations;
  • Excellent communication skills, specifically the ability to simplify and explain complex policies;
  • Extensive experience in program management and operations within the non-profit sector, with a proven track record of successful leadership.
  • Knowledge of partnership development, project management and ability to work cooperatively with partners, sub-contractors/multiple stakeholders;
  • Knowledge of strategic planning, coordination, and effective communication, ensuring seamless execution of engagements that foster employee engagement, teamwork, and organizational cohesion.
  • Numeracy skills for long term planning and budgeting;
  • Proficiency with Microsoft Office Suite or related software;
  • Strong administrative skills; along with excellent people/public relations/communication skills; and
  • Thorough knowledge of employment related laws and regulations


Preferred Qualifications:

  • A degree in Business Administration, Operations Management, Non-Profit Management or other relevant education and work experience in operations management;
  • A minimum five (5) years senior management, leadership experience in a non-profit/charity setting;
  • Additional Certification in Project Management, Human Resource, Workplace Investigation, and/or Psychological Safety a definite asset;
  • Commitment to fostering a work/service delivery culture that is inclusive/reflective of the diversity in the community;
  • Current Vulnerable Sector Criminal Record Check; and valid BC Driver’s licence;
  • Demonstrated ability to think strategically, analyze complex situations, and make informed decisions that drive organizational growth and sustainability;
  • Previous experience working with WorkBC Employment Services and/or a social enterprise a definite asset; and
  • Proficiency with Microsoft Office Suite, SharePoint, Payworks and ability to learn and adapt to new software.


We appreciate all applications, however only those selected for an interview will be contacted.

WorkLink values the diversity of the people it hires and serves.
We foster a workplace where individual differences are recognized/respected, while utilizing each person’s talents/ strengths. The more inclusive we are, the better our work will be!



How to Apply