Employment Advisor

WorkLink Employment Society

Location: Langford and Sooke
Pay Rate: $28.86 to $29.73
Job Type: Full Time
Start Date:

Posted: November 21, 2022
Expires: December 22, 2022

Job Description

Are you passionate about making a difference? WorkLink Employment Society is recruiting for the Employment Advisor Position - This position works up to 35 hours per week (Monday to Friday). The position will be based primarily in our Jacklin Road office located in the Westshore, with flexibility to work in our Sooke location as required. This is a term position pending the renewal of our current contract with the province for the delivery of WorkBC Services. The wage rate for the position is between $28.86 to $29.73 per hour.

About The Society: WorkLink has provided government sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978. In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke and Pacheedaht. Our nonprofit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We empower our employees to achieve great things and are proud to offer:

  • Accelerated vacation entitlement
  • Competitive wage & health benefits packages
  • Pets in the workplace
  • Strong workplace culture
  • Supported work/life balance options

About The Position:

The Employment Advisor plays a crucial role in services directly to all eligible clients, this is a collaborative process between an Employment Advisor and a Client ensure that all clients will have access to WorkLink and WorkBC high quality services. Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve a Sustainable Employment or Community Attachment outcome and increase independence and self sufficiency as quickly as possible as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated and recognize and build their employment-related skills, strengths, and abilities

Key duties for this position include: 

  • Administer financial supports according to established policies and procedures.
  • Assist clients in Resource Centre with registration and applications to WorkBC Employment Services.
  • Determine client eligibility for financial supports/relevant resources as required
  • Develop an Action Plan for clients, using the results of the Client Needs Assessment
  • Develop and maintain assigned client files in accordance with WorkBC policies and guidelines
  • Direct and refer the client to other programs and resources
  • Explore and maintain working knowledge of the primary information systems (ICM and ExtraNet)
  • Interview clients to obtain employment history, educational background, career goals, transferrable skills, personal and situational factors, and barriers to employment
  • Maintain contact with the client to support, motivate/monitor client progress
  • Regularly review case management team member’s client’s needs determination assessments to ensure compliance with WorkBC guidelines for case management
  • Support client self-employment and training applications to identified service utilization targets of active case managed clients
  • Use databases to process & schedule all applications for service and appointments for Case Management/SelfServe clients.
  • Work collaboratively with other Employment Advisors to promote client needs, strengths, and employment goals; and focus services directly tied to labour market demand and emerging needs
  • Work with the Employment Services Supervisor in the preparation of Ministry reports and to cooperatively develop and implement recruitment strategies to ensure service utilization and targets for client volumes targets are me


Knowledge, Skills, and Abilities

  • Ability to establish and maintain a client-focused approach using coaching techniques and active listening skills; uphold and maintain confidentiality
  • Ability to establish and maintain positive working relationships with others both internally and externally.
  • A strong understanding of professional standards of practice with respect to clients
  • Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the client and organization
  • Comprehensive Knowledge of WorkBC Contract requirements
  • Demonstrated Technical Skills: Use of complex databases, preferably ICM; Data analysis and reporting, Computer software – Microsoft Office
  • Demonstrated ability to work cooperatively and effectively with others to share best practices that enhance organizational effectiveness
  • Exemplary organizational skills and ability to set priorities in a fast-paced work environment.
  • Proficient communication and customer service skills.
  • Sound current knowledge of employment services, job search strategies and techniques

Preferred Qualifications:

  • A minimum of two (2) years of experience working with individuals with barriers to success, providing customer service, assisting clients to navigate through detailed information.
  • Current Vulnerable Sector Criminal Record Check; and valid BC Driver’s licence
  • Post-Secondary Degree or Diploma in Social Services or equivalent training and experience in the Social and or Employment Services Sector
  • Strong skills in Microsoft office products, including Excel, Word, and Outlook


How to Apply

Please submit your cover letter and resumé as attachments to opportunities@worklink.bc.ca. This posting will remain in effect until the positions are filled. Include the job title and your name in the subject line.