Employment Advisor

WorkLink Employment Society

Location: Langford and Sooke
Pay Rate: $28.86 to $29.73
Job Type: Full Time
Start Date:

Posted: February 9, 2023
Expires: March 9, 2023

Job Description

WorkLink Employment Society is recruiting for the Employment Advisor Position - Westshore Office position with the flexibility to work in either Sooke or Westshore locations as required. This role is a full-time position working up to 35 hours per week (Monday to Friday) providing support to team members located in the Westshore and Sooke offices; with a salary range of $28.86 to $29.73 hourly. Additional responsibilities include providing occasional evening and weekend coverage for community events.  

 About The Society: WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal and Metchosin) since 1978.  In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.  

 We empower our employees to achieve great things and are proud to offer: 

  • Accelerated vacation entitlement
  • Competitive wage & health benefits packages
  • Pets in the workplace
  • Strong workplace culture
  • Supported work/life balance options


About The Position: The Employment Advisor plays a crucial role in services directly to all eligible clients, this is a collaborative process between an Employment Advisor and a Client to ensure that all clients will have access to WorkLink and WorkBC high-quality services. Case Management involves developing a positive relationship with the Client, encouraging, motivating, and supporting the Client to achieve a Sustainable Employment or Community Attachment outcome and increasing independence and self-sufficiency as quickly as possible as appropriate for each Client. Key factors in Case Management include helping Clients build confidence, become self-motivated and recognize and build their employment-related skills, strengths, and abilities 


 Key duties for this position include: 

  • Interview clients to obtain employment history, educational background, career goals, transferrable skills, personal and situational factors, and barriers to employment  
  • Develop an Action Plan for clients, using the results of the Client Needs Assessment  
  • Develop and maintain assigned client files in accordance with WorkBC policies and guidelines 
  • Determine client eligibility for financial supports/relevant resources as required and administer financial supports according to established policies and procedures.  
  • Direct and refer the client to other programs and resources 
  • Work collaboratively with other Employment Advisors to promote client needs, strengths, and employment goals; and focus services directly tied to labour market demand and emerging needs 
  • Explore and maintain working knowledge of the primary information systems (ICM and ExtraNet)  
  • Maintain contact with the client to support, motivate/monitor client progress  
  • Support client self-employment and training applications to identified service utilization targets of active case-managed clients 
  • Use databases to process & schedule all applications for service and appointments for Case Management/Self-Serve clients.  


Knowledge, Skills, and Abilities  

  • Ability to establish and maintain a client-focused approach using coaching techniques and active listening skills; uphold and maintain confidentiality 
  • Ability to establish and maintain positive working relationships with others both internally and externally. 
  • A strong understanding of professional standards of practice with respect to clients  
  • Ability to assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the client and organization 
  • Comprehensive Knowledge of WorkBC Contract requirements 
  • Demonstrated Technical Skills and digital literacy: Use of complex databases, preferably ICM; Data analysis and reporting, Computer software – Microsoft Office 
  • Demonstrated ability to work cooperatively and effectively with others to share best practices that enhance organizational effectiveness 
  • Exemplary organizational skills and ability to set priorities in a fast-paced work environment.  
  • Proficient communication and customer service skills.  
  • Sound current knowledge of employment services, job search strategies, and techniques 


Preferred Qualifications: 

  • A minimum of two (2) years of experience working with individuals with barriers to success, providing customer service, and assisting clients to navigate through detailed information. 
  • Current Vulnerable Sector Criminal Record Check; and valid BC Driver’s licence 
  • Post-Secondary Degree or Diploma in Social Services or equivalent training and experience in the Social and or Employment Services Sector 
  • Strong skills in Microsoft Office products, including Excel, Word, and Outlook 

How to Apply

Please submit your cover letter and resumé as one PDF attachment to opportunities@worklink.bc.ca. This posting will remain in effect until the positions are filled. Include the job title and your name in the subject line.