Operations Manager

Job Description

Are you passionate about making a difference in the community?

WorkLink Employment Society is seeking a dynamic Operations Manager to join our team. This is an exciting role that will blend skills in marketing, people management, data analysis, office and program coordination, and process improvement. The Operations Manager will provide valuable support to the Executive Director in supervising marketing and communications campaigns, streamlining workplace functions, and supporting the attainment of program KPI’s.

The chosen candidate will work 37.5 hours per week Monday to Friday, onsite at our Langford office and in our Sooke office as required. This is a temporary position until March 2027, pending renewal of the WorkBC contract.

Salary: $73,924.50/year

About The Society: 

WorkLink has provided government-sponsored employment services to the residents of the Victoria Capital Region’s Westshore (Colwood, Langford, Highlands, View Royal, and Metchosin) since 1978.  In 2008, our services expanded to include the communities of Sooke and surrounding areas including Jordan River and Port Renfrew. We are also pleased to provide Indigenous outreach services to the First Nations Communities of Beecher Bay, T’Souke, and Pacheedaht. Our non-profit organization is funded through both federal and provincial government initiatives. WorkLink is a registered charity in the Province of BC, which is governed by a volunteer Board of Directors chosen from leaders in the community.

We are proud to provide a respectful and inclusive workplace that values team connection, continued learning, and work-life balance.

The chosen candidate will receive:

• 4 weeks of annual vacation
• Comprehensive health benefits package
• Group Matching RRSP after 1 year

Key Responsibilities and Duties:

Supervision of Marketing and Federal Youth Program (25%)

• Lead the Marketing and START teams, ensuring standards and targets are met
• Oversee coordination of the START program and liaise with the funder as needed
• Conduct weekly Marketing team meetings to review projects and develop campaign strategies
• Assist with the recruitment and selection of team members
• Monitor employee performance, conducting bi-annual performance reviews and coaching staff to reach desired standards
• Review reports for accuracy and completeness before distribution to the Executive Director
• Identify and implement strategies to improve the efficiency and effectiveness of marketing procedures

Employment Programs Coordination (50%)

• Collaborate with the Executive Director to enhance existing programs and develop initiatives to meet evolving community needs
• Promote the Society and develop partnership opportunities through attendance at community events
• Assist the Executive Director in the implementation and tracking of new compliance initiatives
• Track all program-related KPI’s and actively use BI Portal, ICM & GCOS to extract data for monthly reports
• Work with the WorkBC Contract Manager, START Coordinator, and Economic Development Officer to ensure operational requirements from the ABP and respective Contracts are being met

Operations (25%)

• Support business revenue by coordinating rental bookings for Westshore and Sooke offices
• Maintain a safe, secure and productive facility by coordinating maintenance appointments with contractors and suppliers
• Collaborate with the Finance team to monitor the inventory and purchasing process
• Other duties as assigned by the Executive Director.

What We’re Looking For:

• At least 2 years of recent experience in employment services, with a solid knowledge of WorkBC
• At least 2 years of experience in a supervisor role guiding and monitoring employee performance
• 1 year of experience in a marketing and communications role, or at minimum, a demonstrated understanding of marketing best practices
• Extremely organized with solid administrative experience, a high level of initiative, and proven analytical skills
• Professional, clear, and effective written and verbal communication skills
• Demonstrated experience interpreting varied contracts including vendor and funding agreements
• Blends innovation with excellent critical thinking and judgment skills, aligning decisions with budgets and business strategy
• High proficiency in Office 365 and working knowledge of Integrated Case Management (ICM) software
• Able to blend a thorough attention to detail with an efficient work manner
• Proven track record in identifying bottlenecks and streamlining processes and procedures
• Demonstrated networking skills and a history of developing rewarding and lasting community partnerships
• Proven ability to collaborate proactively, effectively and respectfully with internal and external stakeholders
• Available to occasionally work evenings and weekends to meet operational requirements
• Clean driver’s license for work-related travel
• Clear Vulnerable Sector Check required as a condition of employment

We appreciate all applications, however, only shortlisted candidates will be contacted.

WorkLink values the diversity of the people it hires and serves. An equal opportunities employer, we foster a workplace where individual differences are recognized and respected while utilizing each person’s talents and strengths. The more inclusive we are, the better our work will be!

How to Apply

Please submit your cover letter and resume as a PDF attachment through our online application portal here

• This posting will remain in effect until the position is filled.
• Applicants that will require accommodations during the screening process are invited to contact the People and Culture department at opportunities@worklink.bc.ca to discuss their needs.
• Applications/uploaded resumes sent via email and social media platforms (e.g., LinkedIn, Facebook) will not be accepted.